FFR Classic Logo 5 Panel Trucker Cap

How do I report a problem with my order?

If there is a problem with the delivered product like printing error, sewing defects, damage, etc., please contact our Customer Care within 30 days of product delivery. Please describe the quality issue when submitting a return request. You may be required to upload some photos of the items as the case may be. Our Team will do everything possible to rectify the issue and provide the most suitable solution for you.

What's the Return & Refund Policy? At FFR, we are proud to deliver premium quality products to our customers. If the product you received does not meet the quality standards and specifications stated on our website, we will replace the item or refund you. Please be aware that since our products are made to order, we cannot accept returns or exchanges if you ordered the wrong size, color or simply doesn’t like the product.

If there is a quality problem with the product you have received, please contact us at info@fivefeathersranch.com within 30 days of product delivery. We offer free replacements or a refund for damaged products or manufacturing errors.

What’s the return address? If there is any problem with your order, please reach out to us first. We will not be able to process any returned items without a return request authorized by our supplier's Customer Care team. How long does a refund take? After the refund request is approved, it takes 3-5 working days for our teams to process it. The amount of time varies based on the original payment method. If you paid with a bank account or your PayPal balance, refunds could take 3-5 days. If you paid with a credit or debit card, refunds could take up to 30 days (based on the card company).

Any claims for misprinted/damaged/defective items must be submitted, in the form of a direct email, within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report at:

info@fivefeathersranch.com

and include RETURN ISSUE in the subject line.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment. 

Five Feather Ranch does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

PLEASE BE advised that you must contact Five Feathers Ranch at the email listed above, before returning any products. Returns for products, face masks, as well as size exchanges are to be offered at your expense.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.